Employment Opportunities
Current Employment Opportunities with the City of Meridian:
Job Title: Support SpecialistDepartment: Information TechnologyReports To: Service Desk ManagerOpen Date: July 22, 2022Close Date: Open Until Filled, First Review Date August 12, 2022Hiring Salary: $23.82 - $30.44 per hour, DOESalary Range: $23.82 - $35.73 per hour, DOEJob Summary: Under the direction of the Service Desk Manager the Support Specialist performs a variety of technical duties related to the installation, maintenance, and support of the city’s computers, related hardware and software. This position supports the help desk in a tier two role, including supporting first responder’s mobile data terminals (MDT), and deploying computers and peripheral devices.Essential Duties & Responsibilities: Maintain and troubleshoot mobile data terminals (MDT);Assist in researching, procuring, configuring, testing, and deploying new MDT technology;Provide technical support to first responders and field workers;Provide after-hours emergency support;Communicate, interact, and collaborate with other agencies relative to similar technology systems and issues;Support, manage and troubleshoot mobile broadband devices and VPN connections;Serve as end user support in diagnosing and troubleshooting issues;Research, procure and install software and hardware necessary to meet or improve departmental operations;Upgrade and support existing hardware and software systems;Maintain and troubleshoot various mobile devices;Deploy new computers and hardware replacements;Create and maintain computer images;Coordinate with IT Asset Management Coordinator to accurately process inventory changes and internal invoices related to deployments;Transfer user’s files, shortcuts, and computer settings;Troubleshoot printer hardware and software issues;Provide printer preventative maintenance;Assist contractors and vendors on deploying and maintaining leased and purchased department multi-function printer devices;Perform on site repair of printer hardware equipment and or software;Coordinate and supervise on site repairs needed from contractors or vendors;Assist in managing computer updates and service packs;Assist in updating and maintaining citywide technology policies;Create and maintain documentation;Document and record help desk tickets;Assist in maintaining and creating IT standard operating procedures;Maintain and create help files;Assist in maintaining and tracking inventory;Support VoIP phone system;Assist with configuring and terminating Ethernet connections;Assist with maintaining and organizing cabling and labeling in telecom closets and data center;Perform client troubleshooting in regards to DHCP, DNS, GPO and AD issues;Manage users and groups in Active Directory;Manage permissions and file shares;Update and maintain DHCP reservations;Provide support for Exchange, email, and spam filter issues;Support audio and video systems throughout city facilities;Support and facilitate hardware, software, and live streaming for State of the City, City Council, and other public meetings;Support and troubleshoot audio / video systems, including projectors, TVs, speakers and other associated audio and video equipment throughout city facilities;Other duties as assigned.Job Specifications:Associates Degree in Computer Science, Information Systems, Electronics or Networking; comparable experience may be substituted for education;Two years’ experience providing technical support to computer users dealing with computer software and hardware.Knowledge, Skills & Abilities:Knowledge of principles and practices of computer and network operation;Knowledge of network telecommunications concepts and installation practices;Knowledge of operating system and software upgrade procedures; Ability to perform normal preventative maintenance practices on computer systems;Knowledge of imaging tools such as Acronis, Ghost, or Windows Deployment Services;Knowledge of Windows client operating systems and basic Active Directory functions;Ability to support multiple diverse and legacy applications;Ability to conduct technical research on information services technologies;Must be able to operate and demonstrate proficiency with computers and communications equipment;Must be able to install, operate, and trouble-shoot standard operating systems, software packages and associated devices; Must be able to quickly define, diagnose and resolve user problems with computer hardware and software related problems;Ability to manage multiple complex tasks and projects simultaneously;Must be able to maintain confidentiality and security of data; Must be able to document and keep accurate records;Possess strong technical writing skills;Ability to understand and follow oral and/or written policies, procedures and instructions;Ability to resolve technical issues over the phone, email, and in person;Must be able to communicate clearly and concisely both orally and in writing;Willingness to foster a team environment and be open to input from others;Must be able to work well under pressure and without supervision;Must be able to maintain a professional demeanor during stressful situations;Ability to make sound and reasonable decisions in accordance with laws, ordinances, regulations and established procedures.Work Environment and Physical Demands:Work is performed primarily in an office environment with moderate noise level;Occasionally work environment will include outdoor weather conditions, extreme temperatures, with areas of dust, odors, etc.;Requires sitting at a desk or computer terminal for long periods of time and ability to lift up to 60 lbs.;Requires clarity of speech and hearing, which permits the employee to communicate effectively;Requires clear vision to read printed materials and computer screen to accomplish work; Requires repetitive movement of the wrists, hands, and/or fingers;Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.Travel Requirements:Local travel is required. Must hold a valid driver’s license.
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