Employment Opportunities

Current Employment Opportunities with the City of Meridian:

Job Title: Field Services Supervisor
Department: Public Works, Water Division
Reports To: Water Operations Manger
Open Date: February 13, 2019
Close Date: Open Until Filled
Hiring Range: $3,907.29 - $4,991.07per month, DOE
Salary Range: $3,907.29 - $5,859.16 per month, DOE

Job Summary:

This position provides oversight to the maintenance and operations of the City of Meridian’s water meter and field services program. This position is responsible for the oversight of the City’s automated meters and metering system as well as customer related field services in accordance with City policies and procedures. The Field Services Supervisor provides direction, supervision, and assistance of the metering facilities, staff, equipment and operational processes. Oversees and is responsible for utility read capture, data analysis, equipment, and schedules in accordance with Meridian Utility Billing Services (MUBS) schedules as well as installation, replacements, troubleshooting, and repairs of water meters. Coordinates, schedules, supervises, and trains staff to ensuring programs and customer needs are handled timely, acutely, and thoroughly. This position reports to the Water Operations Manager and exercises advanced decision making and problem solving with general oversight within the framework of established policies, procedures and guidelines.

Essential Duties & Responsibilities:

Manage, oversee, and prioritize the operations, staffing, and maintenance activities for the Water Operation section including recommending and making decisions regarding coordination with meter reading, customer service, meter management including management of new and replacement meter schedules, testing, data management, operational changes, and scheduling;

Responsible for critical decisions regarding coordination and compliance with Billing Department, customers, and City policy;

Manage and provide direct oversight, guidance, and direction in the areas of meter reading services, meter maintenance, meter replacement, data capture, QA/QC, customer service activities and billing concerns;

Manage meter reading software and data transfer to billing software platforms;
Oversee database and billing systems;

Review accounts for accuracy; ensure timely read capture and customer field service activity completion; Performs Meter Program Coordinator duties when needed;

Compare analytical results against data control limits, alerting the Water Operation Manager and/or the Water Superintendent of results that exceed limits or are not consistent with historical values; communicate unusual read results, trends, or potential billing issues;

Research and prepare/respond and participate in account disputes including billing adjustments, and Board of Adjustment hearings;

Respond in a timely manner to citizen complaints regarding water billing and reads; create and send correspondence to MUBS pertaining to billing and customers; assist with customer account inquiries and investigate and resolve read discrepancies;

Develop and implement new infrastructure installation procedures including the creation and manage accounts;

Strategically develop and maintain meter billing routes with consideration of growth and efficiencies;

Compile and review operational, administrative and technical data; create and report operational statistics to Water Operations Manager and others as; update and maintain records and technical documents;

Oversee asset data collection; analyze, modify, develop and implement operational and process changes as needed to maintain accuracy and sufficient stock on hand;

Provide guidance to water operators, management, and MUBS regarding data quality and Meter Program objectives, issues, and operations;

Develop and oversee meter management, testing, and replacement program activities; ensure timely service order completion and asset data base accuracy;

Continually strives to, and improves, water metering and customer service field, software, and administrative processes and operations. Researches, develops and implements new programs, policies and procedures to improve operational effectiveness, efficiencies and customer service;

Develop, manage, and execute annual section operating budget; monitor and authorize purchases and section expenditures; code invoices; maintain asset records; write requests for proposals; evaluate competitive bids;

Lead and participate in the development of new technologies and software for water metering and operations; develop short-and long-range goals and objectives; serve as the lead for special project assignments;

Troubleshoot and maintain reading system equipment, track and work with IT to maintain licensing and updated reading related software platforms;

Accountable for tracking, maintaining, and retention of records and compliance related to local and state compliance requirements for Operations system;

Create reports related to operational process trends and compliance status including statistical analysis, graphing, and technical memos;

Evaluate, implement and oversee general operations, repairs, troubleshooting and preventive maintenance programs of meters and metering system. Identify shortfalls and take corrective action, adjusting resources as needed to accomplish goals and maintain schedules;

Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service;

Train employees in performance of their duties and ability to establish and maintain effective working relationship with other employees, departments, administration, and the general public;

Communicate with supervisor, employees, other departments and agencies to coordinate work activities, collaborate, exchange information, or resolve problems; lead by example demonstrating City values and promoting teamwork;

Research industry best management practices, trends, benchmarks, and new and innovative processes; recommend and implement as necessary;

Prepare and review onboarding plans, performance evaluations, development plans, and work plans;

Perform all managerial activities in alignment with the City of Meridian’s Human Resource policies and procedures; including assisting with hiring, performance evaluations, transferring, promoting, assigning of significant duties, rewarding, performance improvement, disciplining and terminating employment;

Represent the Division at appropriate meetings and related functions; represent the Operations Section in public education and outreach activities such as facility tours and public presentations;

Develop appropriate Process Flows and Standard Operating Procedures (SOP’s) for section processes;

Follow all safety procedures and ensure enforcement; monitor work environments to ensure safety of employees and public is maintained;

Respond to emergencies and after hour events as needed;

Perform other duties as assigned.

Job Specifications:

High school graduate or equivalent required;
Associate and/or Bachelor degree in related field preferred;

Five (5) years of progressive experience in the management and operations of a utility meter and/or field services program /or any combination of experience, education sufficient to perform the essential duties; this should include a broad range of analytical data review experience;

Three (3) years of supervisor experience; five (5) years preferred.

Knowledge, Skills & Abilities:

Computer Skills, proficient in:
Microsoft Office Suite (Word, Excel, Outlook);
AutoView/Read – Data management and AMI/AMR collection software by Sensus;

Utility Billing Software;

Asset Management systems;

Advanced understanding of meter reading systems and industry principles; AMR (Automated Reading Systems), and AMI (Automated Metering Infrastructure) systems;

Advanced decision making and problem solving with independence within the framework of established policies, procedures and guidelines;

Advanced knowledge of water meter operations, installations, testing and selection; ability to install, repair, replace, test and troubleshoot water meters and related reading equipment;

Advanced knowledge of water system reading infrastructure, software, and equipment;

Advanced understanding of monitoring, auditing and updating various reports, table list reports, excel spreadsheet reports;

Ability and knowledge to effectively manage, lead, mentor, train, and evaluate staff; ability to identify conflicts, and resolve difficult employee and operational situations; elevated knowledge of modern principles and practices of leadership, management and supervision;

Ability to perform advanced analytical review and operate the read collection equipment;

Ability to operate and maintain meters, multiplexers, transceivers, and related equipment;

Ability to recognize equipment failure and inappropriate test results and take appropriate steps to troubleshoot problems;

Ability to perform advanced mathematical computations to perform billing calculations, volume equations, and flow formulae; to include tables, charts, and graphs;

Ability to work effectively with local, state, and federal permitting and regulatory agencies;

Ability to effectively direct the activities of staff in a manner which will accomplish program objectives;
Ability to maintain records and prepare activity reports;

Ability to establish and maintain effective working relationships; use tact and diplomacy when dealing with citizen complaints;

Ability to provide quality service in a cost effective manner to recommend and implement improved methods of performing the work;

Ability to lead teams and facilitate problem-solving, decision-making, and meetings;

Ability to work well with others, establish strong working relationships, and use tact and diplomacy in communications with staff members and the public;

Ability to delegate make, sound decisions, complete deadlines, and manage personnel;

Ability to effectively communicate orally and written with management, supervisors, co-workers, and customers with respect and integrity in a pleasant, professional and courteous manner.

Skill in effectively planning, developing, scheduling, assigning, coordinating, and evaluating operation and maintenance programs, activities and personnel;

Must be able to work independently and cooperatively with internal and external stakeholders and make sound judgments towards the needs of the City’s Meter Program and Water Distribution System;

Understanding of Continuous Process Improvement; root cause analysis, process and project management;

Quality Assurance/Quality Control – interpretation and implementation;

Working knowledge of potential hazards and applicable safety regulations, safe work practices, and required safety equipment;

Must be able to work independently and cooperatively with internal and external stakeholders and make sound judgments towards the needs of the City’s Meter Program and Water Distribution System;

Must be willing to take classes in related fields to keep skills and knowledge current with industry.

Licensing and Certification:

Must hold or have ability to obtain a State of Idaho Class IV Water Distribution Operator License within one year of hire;

Must hold or have ability to obtain a State of Idaho Class II Water Treatment Operator License within 18 months of hire;

Must hold and maintain a valid State of Idaho driver’s license with a safe driving record;

Must be Incident Command System (ICS) 100 & 200 certified within one year of hire;

Must be able to attend and complete all required safety training requirements and certifications including but not limited to: confined space entry, CPR/AED, ICS, fall protection, and flagger/traffic safety.

Work Environment and Physical Demands:

While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions. The noise level often in the work environment is sometimes loud;

Constantly requires driving a motor vehicle or maintenance equipment;

Occasionally is exposed to risk of electrical shock;

Occasionally requires lifting and moving up to 50 pounds and occasionally lifts and/or moves more than 100 pounds;

Must be capable of walking, climbing, and bending safely without undo strain.

Travel Requirements:

Local travel is occasionally required via city vehicle;

Some in state and out of state travel may be required for training.

Click here to apply!